Treatment Related

You may use Homeogram any time you have a non-emergency, low acuity medical issue or condition for which you desire a convenient, cost-effective treatment alternative to visiting an urgent care clinic.
Less than 5% of visits are redirected to in-person care for appropriate evaluation.
If it is not an emergency condition, yes. Our Providers are able to provide medical advice, counsel you about your condition, and help you work through your treatment options.
Yes, we can treat you for multiple conditions in one treatment plan.

General Queries:

Homeogram users must be over 18 years of age or have a parent/guardian present at time of visit. A valid email address is required to login to your account, and valid payment source is required to request a treatment plan.
A high-speed Internet connection is recommended for a higher quality experience, while using video. In order to participate in a video consultation, users must have a working and enabled webcam.
JavaScript and Cookies should not be disabled on your device.
To make communication easy and time-saving, we have created a Treatment Dashboard for every patient who opt treatment plan. Through this dashboard, patients can submit queries, upload case papers and report. Apart from this, patients can also schedule an appointment to arrange for a meeting with their Expert through Chat or Video-chat on secure, encrypted, web-based platform, meaning private information is always safe and protected.
If Homegram provider feels comfortable treating your condition via a phone-only visit, you may submit pictures that can be uploaded to your treatment dashboard.
Patients from any corner of the world can avail of our online treatment facility. All you need is access to internet and telephone and we will be at your service.
You can avail the services of a doctor of your choice even if he/she is situated across the globe.
There is no time constraint; you can complete the case record at a time convenient to you and arrange video consultation as per available slot. It gives enough time to explain in detail about your diseases. You do not have to wait in long queues at the clinic

Medicine-Related Queries

After your detail consultation, our Delivery department takes greatest possible care in packaging your order. Untouched by human hands, your order will be packaged in factory-sealed bottles/blister/strip packaging.
Delivery times may vary depending on the delivery location as well as the type of medicine
Current technology allows you to keep track of medicines dispatched; most of the courier services have a tracking system; you can get the information on the net and know the exact position of the medicines and how far it has reached. We will give you the courier details for your reference.
Normally, most of the courier services have a tracking system. You can get the information on the Internet and know the exact position of the medicines and how far they have reached. If the medicines are not received within 12 days of dispatch, kindly request us and we will send you fresh stock immediately. During this period if you also receive the old medicines, please keep them with you and consult us regarding the same.

Payment-Related Queries

Yes, in the current scenario, online payment is very safe and secured. We at Homeogram use Verisign certified secure payment gateway. On transactions here are secure and confidential.
The option to take the online treatment is entirely your decision; we cannot refund the money once paid, but on humanitarian ground we can discuss your case with a panel of leading practitioners and may suggest you some alternative treatment based on the experts’ opinion.